Email support@rundou.app and tell us what happened. A screenshot helps.
Common questions
A run didn't count on my street
Street standings need a full route. A run without a map, like one from a watch that didn't share its route, only counts toward your area.
My Apple Health runs aren't showing
Open Settings on your iPhone, then Privacy & Security, Health, Rundou, and allow reading workouts. Then open Settings in Rundou and choose Import from Apple Health.
I want to stop showing up in Partner
Edit your profile in the Me tab and turn off Show me to other runners. To stay visible without showing your area, turn on Hide my home area in Settings.
Someone is bothering me
Open their profile, tap the three dots, then report or block them. They aren't told.